Cancellation and No-Show Policy

Last updated: 4 September 2026

Smart Tutoring Services reserves each booked lesson time for the student. This policy helps us provide fair access to tutors and maintain reliable class schedules.

Required notice

Please provide at least 12 hours’ notice if a student needs to cancel or reschedule a tutoring session.

Late cancellations

A cancellation or rescheduling request received less than 12 hours before the scheduled start time may incur a fee equal to 50% of the scheduled session price.

Non-attendance

If a student does not attend a booked session and no notice is provided, a fee equal to 50% of the scheduled session price may apply.

How to provide notice

Please contact Smart Tutoring Services as soon as possible by phone on +61 401 916 568 or email andrew.formosa.latrobe@gmail.com. The time the message is received will be used to determine the notice period.

Late arrival

A late arrival does not normally extend the scheduled finishing time, because another lesson may follow. The session fee remains unchanged.

Cancellations by Smart Tutoring Services

If Smart Tutoring Services needs to cancel or change a lesson, we will contact the student or parent/guardian as soon as reasonably possible and arrange an alternative session.

Exceptional circumstances

We understand that genuine emergencies can occur. Exceptional circumstances may be considered individually, but any waiver or alternative arrangement is at the discretion of Smart Tutoring Services.

Questions

If you are unsure how this policy applies to a booking, please contact us before the session.